Harbor™ Portal Suite
Every External Relationship,
Professionally Managed
A secure customer portal for order visibility and CoA delivery. A full Vendor Qualification Program with a vendor-facing portal. AI-powered Certificate of Analysis intake. And a 6-step customer onboarding wizard. Harbor™ handles every touchpoint outside your walls.
5 Stages
VQP Approval Workflow
Magic Link
Vendor Portal Auth
Haiku Vision
CoA Intake AI
6 Steps
Customer Onboarding Wizard
Customer Portal
Self-Service for Your Customers
Your customers want visibility without friction. Harbor™ gives them a secure, authenticated portal to track orders, download CoAs, and review shipment history - without ever calling your team.
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Order Status Tracking
Real-time status on every sales order, from confirmed through shipped. Customers see where their order is without calling your team. Status updates reflect the operational record the moment it changes.
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Certificate of Analysis Downloads
QA-approved CoAs available the moment they are released. Customers access their CoA securely via a JWT-authenticated session. No email required. No manual attachment, no waiting for someone to forward a file.
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Shipment History
Complete shipment history with BOL references, lot numbers, and quantities. Customers have the traceability data they need for their own compliance files, available on demand, without a support request.
Vendor Qualification Program
A 5-Stage VQP Workflow. Built In.
The Vendor Qualification Program (VQP) is a 5-stage approval workflow governing how suppliers and manufacturers advance from request to approved status. Form 1031 VRF gates every new vendor record. From there, suppliers complete the appropriate qualification tier - from full SAQ to service vendor forms - all managed inside Harbor™.
Stage 1
VRF Submitted
Form 1031 VRF creates the vendor record and triggers the approval queue
Stage 2
Tier Assigned
Quality team assigns the qualification tier (Tier 1 through Tier 5) based on risk profile
Stage 3
Vendor Portal
Vendor receives a magic-link invitation to complete their SAQ and upload documents
Stage 4
Document Review
Internal team reviews SAQ responses, certificates, and supporting documents against requirements
Stage 5
Approved / Conditional
Vendor advances to approved status or receives conditional approval with open items tracked
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Vendor Portal with Magic-Link Auth
Vendors access their qualification portal via a secure, time-limited magic link. No username or password for the vendor to manage. The link opens their SAQ, document checklist, and certificate upload area - ready to complete in one session.
No Password Required
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SAQ Collection (Form 1018 SAQ)
Supplier Self-Assessment Questionnaire delivered and collected through the portal. Vendors fill it out directly. Responses are stored against the vendor record and are immediately reviewable by the quality team in the Harbor™ review queue.
Form 1018 SAQ
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Document and Certificate Management
Vendors upload quality certificates, third-party audit reports, and regulatory documents directly in the portal. Documents are stored in Azure Blob with SAS-URL access. Expiry dates are tracked with renewal alerts surfaced to the quality team.
Secure Upload
AI Certificate of Analysis Intake
CoAs From Email, Into Records
Supplier Certificates of Analysis arrive by email. Haiku vision processes each CoA attachment - extracting lot number, test parameters, results, and supplier identity - and creates a structured lot record with the results pre-populated. The team reviews and confirms. CoA processing time drops from 15 minutes per document to under 2.
Haiku Vision
AI extraction engine reads and interprets CoA documents in any supplier format
Structured Output
Lot records pre-filled with extracted parameters, results, and supplier data
Human Review
Final confirmation gate - a team member approves before the lot record is released
Customer Onboarding
New Customers. One Guided Workflow.
The customer onboarding wizard guides your team through a 6-step process for each new customer relationship - from initial contact through approved and active. Company profile, contract status, approved product list, billing setup, portal access provisioning, and go-live confirmation. No steps missed.
1
Company Profile
Legal name, address, contact information, and initial account setup
2
Contract Status
Agreement type, pricing tier, and contract document on file
3
Approved Products
Approved product list linked to the customer account with spec and pricing
4
Billing Setup
Payment terms, billing address, and accounts payable contact confirmed
5
Portal Access
Customer portal invitation sent and access confirmed for key contacts
6
Go-Live
Final confirmation - customer is active and first order can be placed
One module for every relationship outside your walls
We'll walk through a live vendor qualification workflow and customer portal demo.