Relationships Module
Customers, vendors, and prospects. One place. No CRM tax.
Complete relationship management for regulated manufacturers, with supplier qualification built into the same record as your purchase history.
What's in the Relationships Module
The compliance-aware CRM.
Most CRMs don't know what a Certificate of Analysis is. Ours does. Every relationship record carries the quality context your team actually needs.
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Customer Management
Full customer records linked to sales orders, demand forecasts, and batch release history. When a customer asks "what lot was in my last order," your team has the answer in seconds, not days.
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Vendor Qualification
Approved vendor list backed by supplier questionnaires, CoA review, and qualification tiers. Qualification status appears on every purchase order so procurement can't place an order with a disqualified supplier.
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Supplier Corrective Actions
SCAR workflow built in. When a lot fails, the corrective action is issued to the vendor directly from the batch record, not from a separate email chain. Timeline, resolution, and re-qualification all tracked in one place.
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Sales Pipeline
Deal pipeline for manufactured goods: stages calibrated for nutraceutical and specialty chemical sales cycles, not SaaS. Win, lose, and pipeline metrics without a Salesforce bill.
Vendor qualification is a compliance function, not a CRM feature.
Sonar will map your current supplier qualification state and show you where the gaps are.